Why does my game take so long to load?

We are adding lots of new content in the game as frequently as possible. In order to make that process much faster, we are deploying that co...

Can I play without internet connection?

Unfortunately, you can’t. Due to real-time features included and the nature of the game, out of technical necessities it is only possible to...

Why aren’t Social, Friends and Community tabs loading?

To load those tabs, you should be connected to the internet. You can’t start the game without an internet connection. If you’re connected to...

Why is the game crashing?

The most common reason for game crashes is an outdated device which doesn’t have the latest hardware and might also have low RAM. To reduce ...

I’ve deleted Hollywood Story from my device, can I get it back with my game status intact?

Yes, you should be able to! In order to do so, it’s very important to follow these steps; download the game from the App Store/Google Play/S...

I changed my device, but I lost my progress. How can I restore it?

 If you are using an iOS (Apple) device, you can try to recover your game progress by restoring an iTunes backup of your old device on your...

Can I play the same game progress on different devices?

To protect the security and integrity of your exclusive story, it is not possible to play the same game progress on multiple devices at the ...