Technical Issues
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Social, friends and community tabs won’t load. Why?
To load those tabs, you should be connected to the internet. We understand that you can’t start the game without internet connection, but so...
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Why is the game crashing?
A common reason for frequent crashes in the game is the low amount of memory (RAM) available. Apart from crashes, it can also cause the game...
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I’ve deleted Superstar Life from my device, can I get it back with my game status intact?
Yes, you should be able to! In order to do so, it’s very important to follow these steps: download the game from the App Store or Google P...
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Can I restore my in-app purchases?
Unfortunately, you can’t restore just your in-app purchases exclusively, but you can restore your whole save game. If you want to restore ...
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Offer wall is not showing to me any more. Why?
The Offer Wall is designed to take many factors into consideration and it is not supposed to be shown at all times. Please remain patient ...
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I accidentally bought diamonds, can I get a refund?
Unfortunately, we cannot issue any reimbursements for accidental purchases. To avoid it please use Apple's mechanism – turn on a password ...
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Can I transfer the game and game progress from one device to another?
You can transfer your game by using an iTunes backup. Here is a link to the official Apple pages where you can find how to transfer al...
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